FAQs

Why doesn't my SwingBack™ work?

There could be several possible explanations. Please double-check the following:

1. Most importantly, the spring legs must be bent back greater than 180º to apply tension. If there is no force, or very little force, on the door edge, then your SwingBack is probably installed incorrectly, i.e., the spring legs were merely pinched together in the wrong direction without applying tension. When the spring legs are bent back in the correct direction, you will definitely notice the difference! Study the illustrations carefully for the proper procedure.

2. Does each hinge on the door have a SwingBack installed? If not, tension can be increased by simply adding a SwingBack to the other hinge(s).

3. If the door hinges are old, tight, or covered with paint, try sanding and/or lubricating the hinge pin before installing your SwingBacks.

4. If your door is made of solid-core or glass construction (most solid doors have at least three hinges), verify that you are installing the appropriate Solid Core SwingBack model for this application (Model No. 055-90M).

Why is it important to have the spring legs positioned below the coil body?

Actually, positioned either way - above or below - will have no effect on the actual functional performance of the device. However, with the spring legs oriented below the coil, the SwingBack becomes much less noticeable since the legs now rest along the top edge of the hinge plates instead of conspicuously above them.

Why won't my SwingBack work on doors that open 180º, i.e., flush along the same plane as the door frame?

The starting angle (also known as the free angle) of your SwingBack's spring legs is designed to apply tension to the door when it is open to approximately 90º. Right-angle doors are predominantly the most common configuration. A different model could be developed specifically for 180º inline doors should there be sufficient market demand.

How long should a set of SwingBacks continue to work?

SwingBacks should last a very long time, in most cases. The final design of the coil and the selection of the spring material were cycle tested to an average of over 50,000 full door closings before breaking. At that rate, if you opened and closed your door five times each and every day, a typical SwingBack would continue providing reliable service for over 25 years!

Please refer to SwingBack's limited warranty on the Features page.

Please e-mail us at info@swingback.com  
with additional questions, comments, or suggestions. 
Thank You!